Appointments

Office Information

Schedule Appointment

For life threatening illness or injury, call 911. Ask the Emergency Room to contact your child’s doctor to discuss their illness or injury. To schedule an appointment for your child call 402-465-5600.

Hours

Clinic – Weekdays
8:30am – 4:30pm M-F

Clinic – Weekends
Hohensee Location Only
9:00am – 4:00pm Sat
9:00am – 1:00pm Sun

Phone Hours
8:00am – 5:30pm M-Th
8:00am – 5:00pm Fri

After Hours Nurse Triage
402-465-5600 option 1

Evening Appointments
Parents’ have a desire for convenient, quality healthcare so we have extended hours at our Hohensee location on Monday-Thursday evenings. These same day appointments are for your child’s simple health problems such as sore throat, ear ache, cough, fever or rash.

To schedule an evening appointment, call our office after 3 pm to schedule for the same day. After 5 pm, call our main office number 402-465-5600 and press option 1. A triage nurse will assist you to schedule an appointment if appropriate or provide home care advice.

Weekend Appointments
  • Complete Children’s Health is open most Saturday and Sundays to take care of sick children with urgent issues.
  • Well child examinations and chronic illnesses are not scheduled during the weekend.
  • Appointments are scheduled in the order that the calls are received.
Holidays Closed
  • New Year’s Day
  • Easter
  • Mother’s Day
  • Memorial Day
  • Father’s Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Other select days may have reduced hours.

Triage Nurse Telephone Care
Our nursing staff is trained to handle routine questions and help determine if an appointment is needed or if advice can be given over the telephone. Our nursing staff will also determine if your physician’s involvement is necessary in answering the question. The nurses will discuss your questions with your physician between patient examinations and call you back with their instructions. This allows a quick response to your questions. All calls to our nurse line will be returned the same day. If the nurse determines your physician needs to speak to you, the physician will return your call over the lunch hour or at the end of the day. Calls are processed in that way to keep our physicians on time for scheduled appointments.
Well Child Visit

As your child’s medical home, the physicians and APP’s, at Complete Children’s Health recommend scheduling Well Child Visits.  These visits should take place at regular intervals and allow your primary care provider (PCP) to ensure that your child is developing properly and meeting anticipated milestones. They also give your PCP an opportunity to determine if there are areas of concern to be addressed in a timely fashion.  These visits may be called a check up, physical, or annual exam.

At a Well Child Visit we expect that your child:

  • Will present without concerns and/or no new problems and there is no change in already established chronic medical problems.
  • Will receive all recommended vaccines at the recommended vaccination.
  • Will have a physical exam result that is essentially normal or with mild abnormalities not requiring work up or treatment.

At a Well Child Visit you can expect your PCP to:

  • Review your child’s medications, allergies, problem list, family history and social history.
  • Recommend that your child undergo screening for hearing, vision, blood pressure, depression, and any applicable lab tests (For example, lead, hemoglobin, cholesterol, STD).
  • Provide a physical exam.
Sick Visit

As your child’s medical home, our physicians and APP’s are also available to ensure that your child gets appropriate care when they are sick.

At a Sick Visit we expect that your child:

  • Is presenting with a new acute illness or condition requiring intervention. For example: fever, cough, sore throat, or rash.
  • Needs to be seen for a chronic illness that requires a change in therapy, or monitoring. For example: headaches, sleep disorders, depression, anxiety, wart removal, autism, ADHD, GERD, feeding disorder, fatigue, injury, abdominal pain, constipation, etc.
  • Is experiencing a new side effect from a prescribed medication that requires a change in therapy (For example, type of medication, dosage, frequency) or a new family diagnosis that requires work up for a known disease.

At a Sick Visit you can expect your PCP to:

  • Listen to your description of the symptoms as you recall them.
  • Perform a focused examination based on your description of your child’s symptoms to assess the root of the problem.
  • Request applicable lab tests to confirm your child’s diagnosis.
  • Order medications or therapies and provide an opportunity for additional follow-up if needed.
  • Discuss home care advice and reasons to call or return to clinic.
Simple Sick Walk-In Clinic

Don’t have the time to make an appointment this morning? If you have the following symptoms:  runny nose, sore throat, ear pain, sinus drainage, allergies, swimmer’s ear, rash/diaper rash, vomiting/diarrhea, pink eye/eye drainage, you don’t have to. Just walk in from 8:30 AM to 10:30 AM to the South office on Hohensee Drive to be seen by one of our providers at the Simple Sick Walk-in Clinic.  We are constantly striving to provide the most convenient and compassionate care for you and your children, so we may need to schedule you at a later date or time for more complex or ongoing symptoms that are more appropriate for your primary care provider.  

Symptom Checker

If you’re child is feeling unwell, you can use our symptom checker to gain a better understanding of what could potentially be happening.

Check Symptoms

Appointment Tips

$

Always call for an appointment

so we can best schedule you with a provider for your care. Please inform us when scheduling if you have more than one child that needs to be seen. Each patient requires additional time and unexpectedly adding appointments can cause delays for other patients.
$

Note the location

of your appointment. Some of our providers rotate between offices so our schedulers will confirm the location of the appointment with you.
$

Call in advance if you must cancel

your appointment. Your cooperation allows us to use this time to see a another child.
$

Be on time for your appointment

Your time is valuable, and we strive to see you and your child at the scheduled time. If you are late, we may ask you to reschedule your appointment. If you are unable to keep your appointment, please call in advance to let us know, allowing us to schedule another patient. Not calling to cancel an appointment may result in a fee or termination of services.

What to Expect

Please allow an hour in your schedule to complete a well child examination.

Reception will

  • Check you in 10 minutes before your appointment time
  • Give patient information to review for accuracy
  • Ask for your insurance card
  • Ask for your copayment or payment on a balance
  • Ask you to fill-out any forms you haven’t already completed

Nurses will

  • Measure your vital signs and check height and weight
  • Review questionnaires and answer questions
  • Provide age appropriate education
  • Administer vaccines as recommended by your provider

Provider will

  • Examine your child
  • Answer any further questions
  • Make recommendations
  • Develop a plan for any ongoing care needed