billing & insurance

We request that you pay your co payment and any non-covered services when you check in for your appointment. Payment may be made with cash, check, Visa, MasterCard, Discover, American Express, Care Credit, or Debit Card. If you provide accurate and complete insurance information, we will file your insurance claim with your primary insurance company as a courtesy to you. Please bring your insurance card with you to every appointment and promptly inform us of any changes in your insurance coverage.
Your insurance company determines what services the physician is paid for and what amount will be billed to you. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance, a deductible, or non-covered services. You will be responsible for the unpaid balance. We recommend that you become familiar with your policy including what is and is not covered by your plan. You are ultimately responsible for all fees relating to the care of your child. Your health insurance policy is an agreement between you and your health insurance carrier. If you do not have insurance, you are expected to make payment in full at the time of your visit.

Our office participates with most of the major plans in the Midwest.

It is always wise to verify current participation for your child’s provider with your insurance carrier’s customer service. Please contact our billing office if you have questions about your account. We are here to serve you Monday through Friday, 8 a.m. until 5 p.m. We also have a list of frequently asked questions on the website that you can view by clicking here. We want to work with you to resolve any billing concerns and assure that your account remains in good standing. You can contact our billing staff at 402-327-6010 and we will be happy to assist you.



3262 Salt Creek Circle, Lincoln, NE 68504
4020 Hohensee Drive, Lincoln, NE 68516
8201 Northwoods Drive, Lincoln, NE 68505
1336 West A St, Suite B Lincoln, NE 68522


Complete Children’s Health is closed on some holidays including Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Easter, Mother’s Day and Father’s Day. Other select days may have reduced hours.


Clinic Hours-Weekdays
8:30 am to 4:30 pm Monday – Friday

Clinic Hours-Weekends
Hohensee Location Only
9:00 am to 4:00 pm Saturday
9:00 am to 1:00 pm Sunday

Clinic Hours-Evenings
Monday – Thursday starting at 5:30 pm

Phone Hours
8:00 am to 5:30 pm Monday – Thursday
8:00 am to 5:00 pm Friday
8:30 am to 3:30 pm Saturday
8:30 am to 12:15 pm Sunday

After hours - call 402-465-5600 and choose option 1 to reach our after hours Nurse Triage line.