our policies

clinical policies

The providers of Complete Children’s Health follow the American Academy of Pediatrics and CDC recommended vaccine schedule. We firmly believe that vaccinating children and young adults may be the single most important health-promoting intervention we perform as health care providers and you can perform as parents/caregivers.


Prescription Refills

If your child needs a prescription refilled, we ask that you first call your pharmacy.  Often prescriptions are written with more than one refill.  Your pharmacy may already have everything they need to refill your prescription.  If the pharmacy did not receive a refill or the authorized refills have run out we request that you notify our office at least 24 hours before you need the refill. This gives our nurses enough time to check with the physician before calling in the refill. Prescriptions will not be refilled after the office is closed or on weekends.

When calling for a prescription refill please leave the following information:

  1. Your name, your child’s name and a phone number where you can be reached. (Speak distinctly and spell your last name. If your child’s last name is different from yours, please spell it as well.)
  2. Name of the drug that needs refilled. If you are unsure how to pronounce it, please spell it.
  3. The name and location of the pharmacy where it should be called in.

Additionally, there may be some prescriptions that will require a follow up visit to our office before they can be refilled.  Please allow for this possibility when managing your child’s prescriptions.


Aging Out

When should my child start seeing a physician whose focus is adult medicine?

As your child ages it is important that you discuss with your child’s physician or advanced practice provider when to consider transitioning to an adult medical care provider. There is not a specific age when this must happen, however, many of our patients begin the process after they have graduated from high school. For some the process is simple as they transition to the physician that their parents see. For others, the thought of establishing a new relationship with a health care provider is more challenging and they may wish to continue at their pediatric clinic for a year or so after graduating, and we are happy to see them while they evaluate the many care options available.

Can CCH recommend an adult medicine physician for my child?

We work closely with the Lancaster County Medical Society to assure they have current information on which practices are accepting new patients and which practices are not.  Call 402-483-4800 and let them know that you are looking for an adult medical care provider for your child.  Make sure you have your current health insurance information available and if there is a specific area of town you prefer.

You could also consult your health insurance carrier for help with getting the best physician to match your current health insurance plan and your family’s needs.

How do I transfer my records?

Once you have identified an adult medicine physician for your child, click the link below to be taken to our records request form.  Simply complete the form and drop it off at one of our four locations.

Authorization to release-records


3262 Salt Creek Circle, Lincoln, NE 68504
4020 Hohensee Drive, Lincoln, NE 68516
8201 Northwoods Drive, Lincoln, NE 68505
1336 West A St, Suite B Lincoln, NE 68522


Complete Children’s Health is closed on some holidays including Christmas, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Easter, Mother’s Day and Father’s Day. Other select days may have reduced hours.


Clinic Hours-Weekdays
8:30 am to 4:30 pm Monday – Friday

Clinic Hours-Weekends
Hohensee Location Only
9:00 am to 4:00 pm Saturday
9:00 am to 1:00 pm Sunday

Clinic Hours-Evenings
Monday – Thursday starting at 5:30 pm

Phone Hours
8:00 am to 5:30 pm Monday – Thursday
8:00 am to 5:00 pm Friday
8:30 am to 3:30 pm Saturday
8:30 am to 12:15 pm Sunday

After hours - call 402-465-5600 and choose option 1 to reach our after hours Nurse Triage line.